I’m out of here…
I’ve had my account since it was set up by Cable and Wireless, migrated to Ntlworld and finally to Virgin Media, the service from VM was initially ok but I’ve witnessed a slow erosion over the years much like all of Virgins business interests.
The final straw was in the last few weeks my wife’s mail account was compromised and at server level the hacker who had been demanding money, which we ignored as phishing emails changed the name of her email and password.
The concerning thing for me and any VM email account holders reading this, is that it is not possible for me as the account holder to make these changes myself, on the VM website I only have the ability to delete the account, anything to do with details of the mail address and password have to be handled by support. So how did the hacker manage it, I can only assume the server itself is compromised or this was an inside job!
I requested help on this but after over a week I’ve yet to receive a reply, and so I’m moving over to BT Fibre Optic in the next couple of weeks for an equivalent speed service but half the price I’m paying VM.
I’d be interested to know if anyone else has had similar experiences?
