Forum Discussion

Peter-55's avatar
Peter-55
Tuning in
10 months ago

forbidden emails... AGAIN!!!

I have this problem and have taken advice from another forum chat which suggests changing the password. This solution seems to be endorsed.  However, after I click on "generate new password" I get asked for an alternative non-virgin email address.  I have one but this is the one used for the main account rather than the one for which I am trying to access mail (an ntlworld account).  I am worried that if I enter this address, the system will get really confused about who is logging in.  I really need advice as to how to proceed.  Indeed, I am confused. 

  • Zach_R's avatar
    Zach_R
    Forum Team
    10 months ago

    Hi Peter-55,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear that you're having some issues with email service and account. It's correct that a third party email address is required for login purposes, and there are other thread on the forums confirming such (see here, here and here).

    You can also find details on how to manage an email account here.

    Thanks,
     

    • Peter-55's avatar
      Peter-55
      Tuning in
      10 months ago

      I have now set up a non-virgin email address so as to enter into the system.  However, still going around in circles.  New email seems to have been acknowledged, but using the link to "verify email address" does not take me to a useful way forward.  In particular, the portal says "email not yet verified".  Huh ?  I am starting to lose track of what details I am supposed to now sign in with and which ones have been overwritten.

       

       

       

      • Akua_A's avatar
        Akua_A
        Forum Team
        10 months ago

        In this case, to best look into this for you, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

        Thanks,

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 months ago

    If you have an alternative email address, why not use it instead of the VM one? You'll avoid this problem, and all the others than come with VM email.