Forum Discussion

Nicip1's avatar
Nicip1
Joining in
12 months ago

Emails sent to me are being bounced back

Last week I was waiting for several email responses from companies, eventually decided they were just not replying.  However on Sunday I had a text from Tesco Bank telling me that my email address was undeliverable and I would have to log into my account as normal to be able to view the message they were trying to send me.  Then I remembered 2 weeks ago a friend had exactly the same issues, so we sorted it through Messenger.

I tried to speak to Virgin about it, and they seemed to think it was because my account wasn't verified - I log into My Virgin Media through a virgin email address, even though to access this email account I do log in with another email!  Getting my drift?

Before they'll help further they want me to change the MVM login.  I tried and it failed - no email being sent to my other non-virgin email address.  They've opened a ticket on that bit, but meanwhile I'm stuch not kow what emails I'm missing.

Today I've got my friend to try and email me again - once again it bounced back with the error message: 

Server error: '550 <*****@virginmedia.com.> invalid address '*****@virginmedia.com.''

But this is correct, and has been for the last 20 years, and it was working for her up until about 10 days ago.

Can anyone help with this please.

13 Replies

Sort By
  • Nicip1's avatar
    Nicip1
    Joining in
    12 months ago

    I've just started another thread - my issue is slightly different.  Emails aren't getting through to me, but ARE being bounced back to the senders saying that my email address doesn't exist.  Yet some emails are coming in.

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      12 months ago

      Hi Nicip1

      Thanks for your post and welcome to our community.

      We're very sorry to hear about the issues you're having with the email service.

      Are you accessing the account via our webmail or a third party app please?

      Please pop back to us when you can. 

      • Nicip1's avatar
        Nicip1
        Joining in
        12 months ago

        Hi, I use the webmail on my phone but I go through outlook on my desktop. But it's the companies sending me emails who are getting my emails bounced back to them

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    12 months ago

    Having emails bounced back is not a good sign. I suggest you log into your MyVirginmedia account and check down the menu to see if your email address is listed there. It it's not then the account may have been closed for some reason. 

    • Nicip1's avatar
      Nicip1
      Joining in
      12 months ago

      It is there and I am receiving emails, but not all. There must be a reason why some companies are suddenly finding my email not working for them

      • Ilyas_Y's avatar
        Ilyas_Y
        Forum Team (Retired)
        12 months ago

        Hey Nicip1 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

        I'm sorry to hear about the issues with the emails you are having.
        We have experienced some server issues which are playing a factor in this issue with the email - however this has now been resolved.

        Are you able to confirm? 🧾

        Kind regards,
        Ilyas.

  • Nicip1's avatar
    Nicip1
    Joining in
    11 months ago

    Hi, sorry been away with little internet access.

    I've spoken to Tesco and its not something that they can do, apparently its a standard automated                   message that I've been sent so they can't help me 😞 .

     

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      11 months ago

      Hi Nicip1, thank you for your posts.

      We're sorry to hear about the issues you're having 😔

      I can see you've been contacted since your latest post. Are you any further forward with this?

      Please pop back to us at your earliest convenience. 

      Regards,
      Daniel