Forum Discussion

HB51's avatar
HB51
Joining in
2 days ago

Emails randomly disappeared from secondary account

My daughter has access to emails and when she went to refresh her inbox all emails had disappeared. They are not in deleted folder.

Please can some contact me to see if we can sort it,.

3 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    23 hours ago

    Hi HB51 👋.

    Thanks for reaching out to us, sorry to hear that your daughters emails are disappearing. Can we ask what method is she accessing her emails, is this by a third party email client or via our website?

    Please let us know. 

    • HB51's avatar
      HB51
      Joining in
      23 hours ago

      Hi
      She first noticed it when accessing via her phone (email system on iphone), and so checked on the laptop (outlook) and they were also missing. And she has also checked on the website. 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        22 hours ago

        I haven't used VM email for some time, but are there any Archive folders when using Webmail?  AFAIR old mail can me automatically archived?  Worth checking perhaps?