Is there a known issue that is preventing me receiving emails for parts of the day? For example, I sell on eBay and Amazon and receive dozens of emails a day. I am only received a few emails with these notifications a day, normally one email for each of the messages received on those platforms. I have also tested sending myself emails, some fail, some send but aren't received and some are sent and delivered successfully but after a fair few minutes. Appreciate everyone's time.

Same here, seems alot of people are getting the same symptoms

There is an issue, the top 5 or so posts in this forum are talking about. Virgin doesn't seem to know about it though, their service status is still saying all is well and there have been no responses about a resolution on here either.

Could you also send me a private message as I am also not receiving emails buy it has started this evening as not received any confirmation emails from Amazon following making an order. Have received some other emails this evening too, but nothing from Amazon. Please could Virgin admit there is an issue on the website and provide a timescale for fixing it. M

Hi M4t7y thanks for posting and welcome back to our community. Sorry to hear of any delays in you receiving your emails. And sorry for any inconvenience this may be causing you. We're aware that the issue you've raised is impacting some of our customers and we're investigating it. So that we can flag your specific issue, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen. Regards Lee_R

Hi Lee_R,Hopefully you'll get to the bootom of whats causing the issues with incoming emails.Important emails arent getting through(from Amazon and Easy Jet,to name two)with my mailbox being void of lots of emails,that I receive on a daily basis.So theres plainly an issue at VM's end,given that there are lots of people suffering the same fate.

Emails not being received | Virgin Media Community

14 Replies

greig2000_uk
On our wavelength
12 months ago
Same here, seems alot of people are getting the same symptoms
CurlyKylie
Dialled in
12 months ago
There is an issue, the top 5 or so posts in this forum are talking about. Virgin doesn't seem to know about it though, their service status is still saying all is well and there have been no responses about a resolution on here either.
Lee_R
Forum Team
12 months ago
Hi M4t7y thanks for posting and welcome back to our community.

Sorry to hear of any delays in you receiving your emails. And sorry for any inconvenience this may be causing you. We're aware that the issue you've raised is impacting some of our customers and we're investigating it. So that we can flag your specific issue, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R
- Zammie21
  On our wavelength
  12 months ago
  Hi Lee_R,
  Hopefully you'll get to the bootom of whats causing the issues with incoming emails.
  Important emails arent getting through(from Amazon and Easy Jet,to name two)with my mailbox being void of lots of emails,that I receive on a daily basis.
  So theres plainly an issue at VM's end,given that there are lots of people suffering the same fate.
- nubabe
  On our wavelength
  12 months ago
  Could you please send me one too, as I've been having the same issues for at least 36 hours up until now - need important documents that are just not getting through!
  - HMB42
    Dialled in
    12 months ago
    Could you also send me a private message as I am also not receiving emails buy it has started this evening as not received any confirmation emails from Amazon following making an order. Have received some other emails this evening too, but nothing from Amazon. Please could Virgin admit there is an issue on the website and provide a timescale for fixing it.
    
    M
- pantharian1
  Tuning in
  12 months ago
  Any updates on this issue? I’ve been have the same problem with delayed or undelivered emails from/to virginmedia.com
nubabe
On our wavelength
12 months ago
PLEASE sort this, Virgin! I've not been getting invoices and any other important correspondence for at least 36 hours!
HMB42
Dialled in
12 months ago
Received a delivery today from Amazon, but the email telling me that the item was going to arrive has only just arrived in my inbox. The item had been delivered about 30 minutes before this email even turned up. On checking the source for the Amazon email, it was sent by Amazon at 10:10 today, but did not appear in my inbox until 20:00. This is ridiculous. Please Virgin finally admit there is an issue and show it on your website and then provide a fix as soon as possible.
HMB42
Dialled in
12 months ago
Update: A further delivery email from Amazon was received this morning (13.5.24) into my inbox (at 1.44am) but it was sent by Amazon at 10:10 am (12.5.24). The delivery email was received into my inbox 5 hours after the delivery was received at my house. This is ridiculous. Please Virgin sort out why Amazon emails are being delayed for so long and fix it because it is causing major issues.

Further update: Am still waiting for two more deliveries to be received from Amazon and have just checked my Amazon account and shipping emails were sent up for these two deliveries at 16:01 and 16:38 on 12.5.24 and to date (07:05 13.5.24) these have still not been received. Come on Virgin what is going on?
- Lee_R
  Forum Team
  12 months ago
  Hi HMB42 thanks for updating us.
  
  Sorry to hear of the issues you're having with receiving emails. And for any inconvenience this may be causing. Are the emails from these websites being mailed directly to the email address in question?
  
  Regards
  
  Lee_R
HMB42
Dialled in
12 months ago
I think things have started improving with my Amazon confirmation emails. I placed an order on Monday and received the confirmation within a short time into my Virgin account. Still not sure what caused the issues I was experiencing. Has Virgin commented on what caused the issues as things seem to have been sorted out their end, as I have done nothing at my end to my account.
- John_GS
  Forum Team
  12 months ago
  Hi HMB42
  
  Thanks for coming back to us. There is an ongoing server issue which we are working hard to resolve asap.