Forum Discussion

GoRedSox's avatar
GoRedSox
Tuning in
4 months ago

Email unavailable; ntlworld.com, current customer

Hi All

I am also suffering with the "email unavailable" message. I have followed some of the steps in the message page (but some of it does not align to what I see on the screen, so that is not helpful).

I am an existing customer. I use the ntlworld.com domain. I have not been able to access the mailbox for 3 weeks. I have set up device authentication for my mobile phone and a laptop. I have done a password reset too on MyVirginMedia. I am not sure that I have reset the mailbox password due to the instructions not tallying with what I see on pages which link to the information message.

All help welcome!

  • Zach_R's avatar
    Zach_R
    Forum Team
    4 months ago

    Hi GoRedSox,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear you're having some trouble accessing your email account. To clarify, are you having issues when trying to access it via the webmail platform on our website too, or just via a third party email client/app like Microsoft Outlook and Apple Mail?

    Thanks,
     

    • GoRedSox's avatar
      GoRedSox
      Tuning in
      4 months ago

      Hi Zach

      I am not able to access the account via any route. I have email on my (Android) phone. I have tried to login via the VM website. Nothing works. All options end with the same message that the account is not available.

      • John_GS's avatar
        John_GS
        Forum Team
        4 months ago

        Hi GoRedSox 

        Thanks for coming back to the thread.

        I'll send you a PM now to assist further.

    • Alex_RM's avatar
      Alex_RM
      Forum Team
      4 months ago

      Hi GoRedSox,

      Can you see you spoke with John_GS yesterday, please follow the advice given over private message.

      Alex_Rm