Forum Discussion

Louise741's avatar
Louise741
Just joined
4 days ago

Email not working on apps

I recently changed my VM password, setting up passkeys. I can log in to my account online and get onto webmail but I can't get any email in the mail app on my iPhone. I requested a new app password but the password didn't work. I tried deleting the Virgin Media email account within the app on my phone and setting up again but the 'new app password' still didn't work. I just get a message saying 'Virgin Media cannot be contacted'. How can I get emails downloading/displaying in my mail app again?

3 Replies

  • Louise741's avatar
    Louise741
    Just joined
    3 days ago

    This is also happening with Apple Mail on my son's and my partner's phones so it isn't an issue with my device.

    • David_Bn's avatar
      David_Bn
      Icon for Forum Team rankForum Team
      2 days ago

      Thanks for your post Louise741, and we're sorry to hear of the issues with the mail application on the multiple iPhone, concerning the E-Mail account(s).

      Have you possibly checked to see if the application(s) are currently running the correct settings to accommodate our E-Mail address(es)?

      Thanks,

      David_Bn

  • Louise741's avatar
    Louise741
    Just joined
    2 days ago

    Yes, I was running the correct settings but just kept getting 'Virgin Media Unavailable' message when trying to set up the account. However, it has now started working on my phone.