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SoConfused's avatar
SoConfused
Tuning in
2 days ago

Email no longer working

My son uses an email account connected to my virgin media account. Has had it a few years. For some reason he can no longer use it and when he signs in it says his email isn’t linked to an account. If we try to link it to my virgin media account it try’s to replace my email address. 

any help please

2 Replies

  • Hi SoConfused, thank you for your post.

    We're sorry to hear about the problem your son is having when trying to access his e-mail account 😔

    This general issue has been resolved since you posted. Is he now able to access it?

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • SoConfused's avatar
      SoConfused
      Tuning in

      Hi

      iust checked and it’s still happening, says he’s not linked to a account