Forum Discussion

Catcher's avatar
Catcher
Tuning in
2 months ago

Email login asking for two factor authentication problem

This morning the Virgin login page has changed completely and is asking me to set up two factor authentication. There has been no advanced warning of this so I'm not sure that it's genuine so have not gone ahead with this. Therefore I can't access my emails or any other part of the Virgin site.

Having seen other posts I assume this is a Virgin problem and not mine.

Will the sign in page go back to as it was? I have a lot of important emails I need to read and send and at the moment I appear to be locked out.

Are you able to let us know when this will be fixed. Thanks

 

33 Replies

Show More
  • Andy338's avatar
    Andy338
    Tuning in
    26 days ago

    Same issue here - we have 3 mobiles with O2 and one virgin media account - it won’t accept a second VMO2 user ID and says to call 150 … you call 150 and go round in circles .. just about had enough with Virgin/O2 .. so much to sort out but they’re just uncontactable .. what a waste of time!!! 

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      24 days ago

      Hi Andy338, thank you for your post.

      We're sorry to hear about the issue you're having and that you feel this way 😔

      When calling 150, what point are you able to get up to exactly? The options you'd need to select are one, then two, then six.

      Please pop back to us at your earliest convenience.

      Regards,
      Daniel

  • Andy338's avatar
    Andy338
    Tuning in
    24 days ago

    You just go round in circles being asked to test equipment or being directed to FAQS. I know I’m not alone in finding the 150 service completely fruitless. 2 of our boxes were removed by an engineer several years ago, at our request, but our bill hasn’t been adjusted. Secondly, out of our 2 remaining boxes, one has died.  I’m trying to sort both issues out but spending time on this is soul destroying. Help please if you can x

    • liauq's avatar
      liauq
      On our wavelength
      24 days ago

      Just had a nice little "web chat" with someone who has given me a ticket for engineers to do an expedited examination of my inability to access emails.😁

      Me and thousands of others? 

      Probably a complete waste of time but I was sick of getting stuck in the good old Virgin "online loop". 

      Next step will be (me and thousands of others) a formal complaint. If Virgin can waste my time and cause me major inconvenience whilst charging me a boatload of money, I feel it only right to return the favour.

      Next step, I guess, is the Ombudsman.

      Who on earth sanctioned this nonsense?

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      23 days ago

      Hi Andy338,

      We are limited to what we can do here regarding the sign in issues so it would be best to call please. Please select options one, then two, then six.

      To claridy please, do you only have 2 set top boxes at the property?

      The one that isn't working, could you expand on this? Have you rebooted the box and checked the cable? Do you get any error messages on screen?

      Please pop back to us when you can. 

  • PJC74's avatar
    PJC74
    Just joined
    23 days ago

    I have the same problem - spent 20mins on a call to a Virgin rep but got nowhere. He said that an engineer would get back to me in 3 - 5 days. In addition I am now locked out of my account with a message stating that I need to contact Virgin Media!

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      22 days ago

      If you have been advised you will be contact regarding this then we would recommend for you to wait for that contact PJC74.

      ^Martin