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mwlsdmwlsd's avatar
mwlsdmwlsd
Just joined
2 days ago

Email App Passwords Suddenly Stop Working

I have been using the Outlook email client to access my virgin media email for a long time. I have changed the app password using the 4-hyphenated password generated under the account details tab several times successfully. Over the last few days the password stopped working and my attempts at using a new app password have failed.

When I run the command line prompt:  curl -v smtps://smtp.virginmedia.com -u mailto:"username":"app password", I receive the response

235 2.7.0 SMTP350 Authentication successful for user...

The only other explanation could be that my IP address has been blocked by the server.  However I can access my emails via the Virgin media website.

So 2 questions:

1: Why does my app password spontaneously stop working?

2: How can I reconnect via the Outlook app, given that repeated app password changes are not working? 

Many thanks.

 

 

7 Replies

  • tawjenkz's avatar
    tawjenkz
    Just joined
    5 hours ago

    I've been experiencing the exact same issue. I've been pulling my hair out trying to troubleshoot why my auntie's @ntlworld.com email address has stopped working on her Windows Outlook app since Thursday 23rd October. I've tried generating several app passwords but it simply refuses to sync with Virgin's mail servers. There's clearly a bug on Virgin Media's end which most likely seems to have been caused by the latest Windows 11 25H2 update which she installed on 22nd Oct. Please can somebody look into this asap.

  • HIRST44's avatar
    HIRST44
    Tuning in
    9 hours ago

    My NTL email works OK on my phone, ( Gmail ) but I haven't had any I/C Emails on my NTLworld Email  since last Thursday 23 Oct.  on any of my PC's, using Outlook. Other Email addresses are OK. Sending Emails to this NTL address don't appear, apart from on my phone.. What's going on, please ?

    • redmond175's avatar
      redmond175
      Tuning in
      9 hours ago

      Also having password issues with blueyonder email  also on Apple devices

  • whiterdesign's avatar
    whiterdesign
    On our wavelength
    9 hours ago

    I’ve got exactly the same problem with my virgin email address on all my apple devices, I’ve generated another password but it still says imap password incorrect. Help please.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    10 hours ago

    Hello mwlsdmwlsd,

    Welcome to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your email account at the moment. I want to check if you're still experiencing the same issues this morning. Please let me know if you need any further assistance.

    Kind Regards,

    Steven_L

    • mgee4's avatar
      mgee4
      Just joined
      8 hours ago

      Same issue with me, I've been told I need to go through gadget team & pay to get this issue fixed