Forum Discussion

Horall's avatar
Horall
Joining in
5 months ago

Don’t want Virgin email deleting

My husband has had a message to say that his Virgin.Net email account is to be deleted, as he doesn’t have a Virgin Account. We do have Virgin though, it’s just under my email account. How do we keep his Virgin.Net email? nothing on the email tells us what to do if we want to keep the account. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    The email has to be linked to a broadband account under the same name. If it's not linked to your own account it will be deleted. They will not normally transfer it to your account. 

  • Hi Horall, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

    We're sorry to hear that you've been affected by the recent email communications. As advised by jpeg1, to keep the email address, it would need to be associated with an active broadband account in the same name. This is something we can certainly check for you in order to see what options you have but in order to do that I will need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks, 

  • puffin's avatar
    puffin
    On our wavelength

    This happened to my wife too.   When I opened the account they offered us multiple addresses.  We took up the option, it's not as if payment doesn't come from our joint bank account.   But the powers that be at whoever runs Virgin these days decided that they couldn't allow this any more (anybody know a rational justification?), and simply closed it down without warning.  As she had a vast number of correspondents, actual and potential, with the contact address published on various professional websites, this caused her a lot of unnecessary trouble.  She now advertises gmail instead, doesn't have to pay for it and it works better.  So my advice would be bite the bullet, and open a gmail account - you won't regret it and you'll get a lot less spam as virgin has been hacked many times over the years and all their addresses are out there waiting to be targeted.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Of course, if she advertises her Gmail address on websites that will attract spam too.