I spent two full weeks with everybody, from the Pilipino call centre to the UK and we created a new contract that made me happy….. and it wasn’t £155 !!
I have all the downloaded forms in my possession ( screenshots available )
If £155 is taken from my account, the ombudsman will be furnished with all of the relevant documentation.
You guys need a wake up call.
I feel your pain, but unfortunately the ombudsman won't look at your complaint until you have complained to VM and got no resolution for eight weeks.
Forum TeamHi Spamboy,
Thank you for your post. We're very sorry for any issue with your contract renewal.
I can see we have private messaged you recently regarding this to try and help but had no response.
Would you like us to message to investigate further?
^Martin
