I've read the email threads about Virgin closing emails accounts from those who no longer have broadband with Virgin.My situation is that I'm getting told that they will be deleting an email account I opened many years ago with (virgin.net), but I continue to have virgin broadband and haven't changed anything! I've called, but can't get anyone to take responsibility.I've now had a "14 day" final warning. What can I do to retain my virgin.net email account?

No problem at all Zarjaz Please do not hesitate to contact us if you need any further help 🙂

Closing my email account inappropriately | Virgin Media Community

Akua_A
Forum Team
8 months ago
No problem at all Zarjaz Please do not hesitate to contact us if you need any further help 🙂
goslow
Alessandro Volta
8 months ago
If you have a current VM broadband connection you may have an option to link the virgin.net mailbox to that (with a few conditions attached to be able to do it).
You need to wait for a VM forum person to reply here to do that. They usually reply within a few days.
Given that you are now down to your last 14 days a VIP or moderator may possibly escalate for you if they happen on your topic.
- Zarjaz
  Tuning in
  8 months ago
  This is what's so frustrating! The email address *IS* linked to my Broadband account, and has been since the start, many years ago. This is why I can't believe these emails saying they're going to delete it....
  - Akua_A
    Forum Team
    8 months ago
    Hi Zarjaz
    
    Welcome back to our community forums and sorry to hear you are having issues with an upcoming email closure. We can understand your concern. We may be able to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
    
    Thanks,