Forum Discussion

TheLimpNinja's avatar
TheLimpNinja
Tuning in
2 years ago
Solved

Change IMAP password for Ntlworld email

Hi, I would like to change the password for my ntlworld email to improve security. I went ahead and changed the password for my virgin media login and this has successfully updated the password to l...
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ntlworld
  • Graham_A's avatar
    Graham_A
    2 years ago

    VM have recently changed the log in requirements for accessing VM Mail via third party apps.

    If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

sk00ps's avatar
sk00ps
Tuning in
2 years ago

Thank you so much.  Checked my iPhone, I was missing the password on smtp (mine said “optional”) Have filled that in now, so both passwords are the 4 word ones, all other details I had correct. Unfortunately had spinning wheel next to Verifying which it did until I closed the screen down after waiting 30 mins. so still no access from Apple client app. Husband locked out of his account tonight so we’ll try and resolve that tomorrow.