I have not been able to read my incoming emails on NTLWORLD now for nearly a week. I have had to set up automatic forwarding to a Gmail account which seams to work but the emails are not showing in my actual NTLWORLD inbox which is totally unacceptable.
I have reported this to Virgin and was told that a priority fix would be executed and I would be contacting by their technical team but still nothing.
Please can someone help!
Yes forwarding is working I'm receiving NTL world emails into my Gmail account
Only Send is working on the actual NTLWORLD account
Thanks
Richard T
Forum TeamHi RichardT59 👋 Welcome to the community forum! Thanks for posting to let us know about these issues with your email.
Sorry to hear that you have reported this to us but it's not yet been fixed.
Did you definitley set up a forwarding rule and not a redirect one? Just as this would automatically move the mail to your Gmail account, bypassing the NTLWorld Inbox. There's a bit more information about checking your advanced email settings here 👉 https://www.virginmedia.com/help/broadband/manage-email-account
We can check on the progress of your IT Ticket, we will just need to send you a PM to confirm a few details. If you can please keep an eye on the Inbox at the top right corner of the page for a PM offering further help.
We can return to this public thread to keep it updated when possible. Thanks for your patience in the meantime! 🌞
