Cannot see received emails on NTLWORLD

I have not been able to read my incoming emails on NTLWORLD now for nearly a week. I have had to set up automatic forwarding to a Gmail account which seams to work but the emails are not showing in my actual NTLWORLD inbox which is totally unacceptable.

I have reported this to Virgin and was told that a priority fix would be executed and I would be contacting by their technical team but still nothing.

Please can someone help!