This is Martin Evans. My wife , username "landry angelica", is still unable to access her Virgin email from her laptop. In addition, as of today, she can't access email from her phone either. I understand you can't communicate with her directly as she is not the named account holder and, in order to change that, we would need to be without service for 3 months. We find this incredible but anyway, how can I proceed so that she can actually use her email account, a service for which she and I equally share the costs?
She has received a private message from John_GS who said I must join this forum and post on her thread in order to get any further with this matter. Can John_GS - or someone - please send me a private message so we can get on with this issue which has been dragging on for more than 2 months and been extremely annoying, frustrating and time-consuming. I look forward to hearing from you soon. Thank you, Martin.
UPDATE. We now realise that she cannot access her emails on any device at all, including this computer. First it was just her laptop then, as of today, her mobile phone - and now, as of this afternoon, not this desktop computer either. This has got to sorted immediately.
And I must now add that your website is not working on any of our devices.
