Forum Discussion

obliter8's avatar
obliter8
Tuning in
5 days ago

Cannot change VM primary email

I am trying to change to my primary VM email account.  I click the email field from the VM account page and get this:

 

I put the desired new email address in, and get this:

In no place, anywhere do i have communication from VM.  Not in any inboxes, spam folder, anywhere.

Help!

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    The new username email address must be a third party email address that you already have access to.  Have you checked in the inbox and spam folders of the third party email address?

  • Hello obliter8.

    Thanks for your first post and welcome to our community.

    Sorry to hear you're unable to change your primary email address.

    Have you been able to get this fixed since your post?

    If not, let us know and we can take a look from here.

    Gareth_L