Forum Discussion

AngelAnnie's avatar
AngelAnnie
Tuning in
2 years ago

Cannot access my email

I cannot access my main vm email account.  I'm disabled and this account I need to see, but vm email login dose not reconize it and thunderbird saids auth problem.  What can I do?

  • Lee_R's avatar
    Lee_R
    Forum Team
    2 years ago

    Hi AngelAnnie thanks for posting and welcome back to our community.

    Sorry to hear you cannot access your main email account and for any inconvenience this may be causing you.  would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi AngelAnnie 👋

    Thanks for your replies to myself and Lee via private message. I'm glad we can now confirm that the issue is resolved, and you're able to access your mailbox as intended.

    If you do need anything else, feel free to raise a new post in the relevant section and our team/community will be more than happy to help.

    Thanks,

    • AngelAnnie's avatar
      AngelAnnie
      Tuning in
      2 years ago

      It's happen again, my email account been taken off and I can't login online.

      • Daniel_Et's avatar
        Daniel_Et
        Forum Team
        2 years ago

        Hi AngelAnnie, thank you for your post.

        We're sorry to hear the issue has reoccurred 😔

        What's happening exactly when you try to sign in? Also, are you experiencing the same problem through both webmail and an e-mail client app?

        Advice on how to manage your e-mail account can be found here. 

        Please pop back to us at your earliest convenience.

        Regards,
        Daniel