Forum Discussion

AngelAnnie's avatar
AngelAnnie
Tuning in
2 years ago

Cannot access my email

I cannot access my main vm email account.  I'm disabled and this account I need to see, but vm email login dose not reconize it and thunderbird saids auth problem.  What can I do?
Reece_MH's avatar
Reece_MH
Forum Team (Retired)
2 years ago

Hi AngelAnnie 👋

Thanks for your replies to myself and Lee via private message. I'm glad we can now confirm that the issue is resolved, and you're able to access your mailbox as intended.

If you do need anything else, feel free to raise a new post in the relevant section and our team/community will be more than happy to help.

Thanks,

AngelAnnie's avatar
AngelAnnie
Tuning in
2 years ago

It's happen again, my email account been taken off and I can't login online.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi AngelAnnie, thank you for your post.

    We're sorry to hear the issue has reoccurred 😔

    What's happening exactly when you try to sign in? Also, are you experiencing the same problem through both webmail and an e-mail client app?

    Advice on how to manage your e-mail account can be found here. 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

    • AngelAnnie's avatar
      AngelAnnie
      Tuning in
      2 years ago

       

      I can download it to thunderbird and mobile phone, but not online.   I've screenshoot of what's happening and also it's not connecting to my vm account.

      • Kain_W's avatar
        Kain_W
        Forum Team (Retired)
        2 years ago

        Thanks for the response AngelAnnie,

        Sorry to hear you're still experiencing issues trying to sign in, so we can look at this further I've dropped you a PM.

        The message will appear within the envelope icon.

        Regards,