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isd25's avatar
isd25
Joining in
10 days ago

Cannot access blueyonder email

My blueyonder email account suddenly stopped letting me sign in yesterday. It is my main email account and contains important emails that I urgently need access to. 

It is not linked to an active VM broadband account, but I received no warnings at all about it being closed. How can my access be restored so that I can retrieve critically important emails and transfer to a new email service?

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  • goslow's avatar
    goslow
    Alessandro Volta
    10 days ago

    Previous topics on here did mention some former customers being granted temporary access by VM.

    More recent topics seem to have been a flat 'no' from VM on regaining access, even temporarily.

    A VM person should reply to your topic within a few days and give you an 'official' answer.

  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    9 days ago

    Hi isd25 

    Welcome to the Community Forums. 

    Sorry to hear that you've been unable to access your emails. 

    Do you currently have an active Virgin Media account with us at all? If not, did you ever have the email linked to an active account?