Forum Discussion

delta1234's avatar
delta1234
Joining in
28 days ago

Can’t Log In

So this started as trying to get outgoing emails to work once again but has turned into just trying to access my account.

I have an old ntlworld email and read I need to log in to get an app password or something, thats when the problem starts. When I log in using that ntlworld address with the correct password the next page I see is that I need to add a second email for security. So I add the email, receive the verification link and use it, it then logs me out to the start again. Upon logging in with the ntlworld account the second time it once again asks me to enter a second email address for security. 

I’ve tried various browsers, cleared cache before and during the process, tried on my phone and ipad but nothing works.

Please help. 

2 Replies

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      26 days ago

      Hi delta1234,

      Thanks for your post and welcome to our community. 

      Apologies for the delay in getting back to you. It can take a few days for a post to be picked up here. Responses aren't always same day, however we will always get back to our customers at our very earliest opportunity. 

      We're sorry to hear you're unable to access your account.

      Is the NTL email address linked to an active broadband account with us?

      Please pop back to us when you can.