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JohnG62's avatar
JohnG62
On our wavelength
4 hours ago

Blueyonder emails not being received by BT account

I have an email account with Virgin which I use for emails using @blueyonder.co.uk via EmClient.

It generally works fine all the time but I send a lot of emails to a specific address @btinternet.com.   Every few months or so the recipient tells me he is not receiving my emails.   He has been advised by BT that the issue might be a result of @blueyonder.co.uk being an "old" address.   This seems highly unlikely to me because I don't have issues with other recipients, including some with @bt.internet.com addresses.

Please can anyone advise on this issue?   

1 Reply

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 hours ago

    This forum has been full of problems with ntlworld emails for ages, and there is no sign of it getting any better. 

    Officially, these old emails will continue in use while they are still connected to an active VM broadband account. If yours is, you should be able to continue working through problems like this. But many users have left to find more reliable email services elsewhere.