Forum Discussion

Malkwin2's avatar
Malkwin2
Joining in
3 days ago

Blueyonder email access denied

So my wife and in our household both have blueyonder emails.  I, as the supposed account holder, have the VM account which is now switched to a VM/O2 ID (doing that was a horrendous repetitive loop of confusing irritation).   My BlueY email is working though it seems that without being advised they have removed another BlueY email address that I rarely use but did want to retain - all without telling me!  My wife’s email was suddenly unavailable as the password in the email client was no longer accepted.   

We can’t see her email box now other than via the email client she uses and I can only see a single BlueY email online.  So we can’t generate a new password.  We called VM (the automated menu is a not a pleasant experience) eventually we spoke to a person whose advice was to set up a secondary email (she then  set up a gmail one) and a VM account for my wife.   By adding ‘my’ account details it would be a subsidiary to my (the household) account then we could generate a password for her email.  My wife’s email used to have VM account for her mobile but that was switched to O2 and it is all supposed to be included in the volt family arrangement.   In following the advice we got stuck at the transfer the VMO2 account to her new email - that was not what we wanted.  

So I called again and yet another conversation was had (where you are not really sure that there is any mutual understanding going on) that ended with it being ‘beyond their knowledge level’ so it was being passed to tech.  I think perhaps restricting access to BlueY email has been a decision made or collateral damage from closer VM O2 working.

 The timescale advised has passed and beginning to think that remaining with VM is not going to be an option but all my wife wants is access to the email she has had since before VM what seems like decades .  Any suggestions

 

Blueyonder

2 Replies

  • Malkwin2's avatar
    Malkwin2
    Joining in
    2 days ago

    I’m now thinking that VMO2 have decided to remove any blueyonder emails they think are not connected to a service they provide but outrageously have made no enquiries or given no warnings to determine how valid their assumption is before pulling the plug.  In this case it is not correct looking at their service provision being to the household and an O2 mobile for both of us… well not necessarily for too much longer as this and the contact process is not that of a customer focused business

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    The "old" way of a single login to view all mailboxes has long gone.  Every mailbox now has to have its own VMO2ID and password.  So, if you had 4 mailboxes, you will need 4 VMO2ID logins.

    As for suggesting leaving will help, that's not going to make any difference as loyalty doesn't get anymore service than anyone else. 

    Personally I would take the opportunity, once you get email access of course, to archive off all emails and move to a non ISP tied email provider.  Yes, it is a rean pain, and I have done it, but it will be worth it.

    As for having an email address for decades, I really hope you have backups stored somewhere.  Email is not a storage factility and needs to have backups managed by the end user.