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IanD1966's avatar
IanD1966
Joining in
3 months ago

App Password

I've just bought a Pixel 9a mobile phone and I'm trying to setup Gmail to open my @ntlworld.com emails.  I've tried to 'Add another account' entering my email address and password as prompted but all I get is 'Email address or password is incorrect' (which they're not!).  I went onto ChatGPT to see if I could delve deeper into why I have an issue, and it suggests that I need an app password.  I've been into my Virgin Media account to see if there is a means of setting an app password (as suggested by Chat GPT), but I can't find anything.  Is there anyone out there who has had the same problem, and have they solved it!

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 months ago

    To create one or update an existing "app" password, you need to follow these steps:

    Sign into the My Virgin media account for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'

    This will be in the form word-word-word-word and is used for email client software, or "apps" in VM speak.  This is not the password for your VMO2ID account for My VM / Webmail.  This is used in conjunction with your ntlworld email address to setup the email client IMAP/SMTP

  • IanD1966's avatar
    IanD1966
    Joining in
    3 months ago

    Sorry, found the answer to my query in a previous post. Should have a bit delved deeper!