Forum Discussion
8 Replies
- Matthew_ML
Forum Team
Hey susuka, thank you for reaching out and I am sorry to hear this.
I can see you've spoke to the team yesterday, did they help at all?
I would go down the forgot password route to see if that helps.
- susukaJoining in
Hi Matt,
I never spoke with anyone from your team; still having the same issue, tired the password rest but it doesn't work as I need to give an answer to a security question which I can't remember.
- Ilyas_YForum Team (Retired)
Hi susuka Thanks for reaching out to us on the Virgin Media forums. ๐๐ผ
I'm sorry to hear about the issues with the emails you are facing. ๐ข
Are you trying to reset the password for My Virgin Media to gain access to the emails? ๐งพ
Or is this a separate email account as a sub account? Let us know and we can assist from there.
Kind regards,
Ilyas.
- steviemTuning in
Yeah I have the exact same issue on my desktop, password reset won't work!
- Kath_P
Forum Team
Hi steveiem,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. โญ
We're sorry to hear you've been having an issue with resetting your password. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little โ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. ๐
Thanks,
- StevieBeJoining in
I've had this problem for years, and it's the correct password being typed, as my browser remembers all my passwords. It's one reason I've never changed to paperless billing due to i won't be able to receive the bills
Related Content
- 5 months ago
- 2 years ago
- 6 months ago
- 2 years ago
- 9 months ago