Hi Tom,
I revisited this as I hadn't heard and it appears that the email may now be working however, the password is not working but it does allow me to go further (ie. it recognises the email).
I went down the "forgotten password" path and after entering my DOB it asked the security question " favorite City",
This must have been done by someone else as my security question is always mother's maiden name.
Is it possible for you to see if I can now recover this account fully by you changing the security question and letting me know?
