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bigdave146's avatar
bigdave146
Tuning in
4 days ago

Accessing my email account - Forbidden

Hello

I have had a virginmedia.com email address for years now. I use Outlook, Mac mail, Gmail app on my phone and other devices to access it OK and this works fine.

I cant log into mail.virginmedia.com as I get a Forbidden 403 message. I have tried searching to find the answers but only find threads from 2022-3 which dont work.

Can someone help me access my account online ?  I also need to be able to reset the password of one of the other email accounts I have registered for my son but I have no idea now of how to do it.

Thanks

Dave

2 Replies

  • bigdave146's avatar
    bigdave146
    Tuning in
    3 days ago

    I tried to log into virginmedia.com with my main virginmedia account email address that I have always used, and it told me it was an invalid address. So i set up the login using another gmail address and then I have managed to associate this with my Virginmedia and O2 accounts so that I can log into my account and see the details of my Virginmedia package. And now after 4 hours I can log into my online mailbox. But i still cant work out where i can go to reset the password for the other accounts i have registered. There used to be a page in the mail account settings that had all the email accounts i had registered.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 days ago

      Hi bigdave146, thank you for your posts.

      We're sorry to hear about the problems you've been having 😔

      I can see you've reached out to the team since your latest post. Are you any further forward with this?

      Please pop back to us at your earliest convenience.

      Regards,

      Daniel