Forum Discussion

ModTeam's avatar
ModTeam
Moderator
12 months ago
Solved

+++ Known Issue+++ "Your Virgin Media Mail account is currently unavailable" RESOLVED

Hi All,  We are aware of an issue affecting some customers being unable to access their Virgin Media Email accounts this morning. This has been raised and our team are currently investigating this ...
email
locked
unavailable
webmail
  • ModTeam's avatar
    ModTeam
    12 months ago

    We've had confirmation this issue has been resolved and normal service should now have resumed.

    Any customers experiencing difficulties accessing email should open a thread for further support.

    Apologies again for any inconvenience this issue may have caused.

markfranklin's avatar
markfranklin
Tuning in
12 months ago

Hi all - I would be really grateful for any help on this one.

I have quite a few e-mail accounts on the one VM account, and my wife's e-mail account is suddenly showing as locked / unavailable and won't let her view mails.

This is only an issue with her e-mail account, not any of the others, including the main one.

The VM instructions on the page that appears asked us to change the e-mail address she uses to log in to the account to a different one (which we did, and we chose her backup "gmail" account for this).

The second step was to let VM create a new password just for the e-mail account, which we also have done successfully.

However, the account still shows as locked.

She is able to login in to the VM account page fine, the issue is only when she clicks on the button to show e-mails.

Incidentally, she never uses an App such as Outlook - she only ever accesses e-mails via the main VM account page.

Any help would be gratefully received!

Mark

 

TomCh's avatar
TomCh
Joining in
12 months ago

Same for me...

I get redirected to a page saying:

"Your Virgin Media Mail account is currently unavailable"

I reset the Virgin Media Mail app password (...again - I already followed these steps at the start of the month).

But it didn't help, and again from mail.virginmedia.com I land at the same page saying "Your Virgin Media Mail account is currently unavailable".

Tom