Forum Discussion

ModTeam's avatar
ModTeam
Moderator
12 months ago
Solved

+++ Known Issue+++ "Your Virgin Media Mail account is currently unavailable" RESOLVED

Hi All,  We are aware of an issue affecting some customers being unable to access their Virgin Media Email accounts this morning. This has been raised and our team are currently investigating this ...
email
locked
unavailable
webmail
  • ModTeam's avatar
    ModTeam
    12 months ago

    We've had confirmation this issue has been resolved and normal service should now have resumed.

    Any customers experiencing difficulties accessing email should open a thread for further support.

    Apologies again for any inconvenience this issue may have caused.

sardine's avatar
sardine
Tuning in
12 months ago

I can log into my virgin media.

I can read send emails via mail app in windows.

I cannot read web mail i get the following, is there a fault ?

 

Your Virgin Media Mail account is currently unavailable

This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore.

If you have an existing Virgin Media Mail account with us, please follow the steps below, as your account may have been locked as a security precaution.

peterfenton's avatar
peterfenton
On our wavelength
12 months ago

Same thing . can reset password   ..... three times still no joy , wierdly can access via mobile phone but i need the emails on computer due to excel downloads required.

 

Seems to be happening more and more

 

  • muffmasterh's avatar
    muffmasterh
    Superfast
    12 months ago

    same here, ntl world - i refuse to try to re-set password as i know that when others tried to do this they were locked out permanently !