Hi somabk01
You can't really go by what other people have been offered as it depends upon your negotiating skills. Generally better offers are forthcoming if you are out of contract, or within the last 30 days of your current contract and you call to plabe a cancellation request rather than to regrade or negotiate a new price.
Do your homework first, be awre of what you want and the price you are prepared to pay, and price up similair speeds/packages with other suppliers.
Also do you have an O2 sim, or are thinking of taking out a new sim deal? If so you may be able to increase your broadband speed to the next level by taking out a Volt deal. This would also double your sim data on O2.
It's sometimes cheaper to take out a landline and broadband package rather than a broadband only deal as VM give higher discounts if you add more components to your package. You don't have to plug the landline in, but it comes in handy if you need to contact VM as it's a free call with you dial them using 150 from a VM landline.
You should select options 1, 4 and 4 when dialing 150 from a VM landline, or 0345 454 1111 from any other phone, which should put you through to retentions (thinking of leaving)
They have better offers than the front line agents. Although you might speak to a first line agent to begin with tell them you are wanting to speak to cancellations and they should then pass you through to the actual retentions agent.
VM's actual prices can vary on a day to day basis, and agent to agent basis. I know it sounds odd, but agents are given a set amount of allowances to offer at varying price points.
If they have used up their quota of lowest prices for the day or week, then they couldn't offer say the Mega Volt bundle for £100, but if the next agent hadn't reached their quota then they would be able to offer that price point. It's also possible that one of the retention teams may be "trialling" a price point not available to other teams.
To be honest if you are fairly happy with a quoted price whilst on the phone with the agent (or need to confirm it first with say your partner) then accept it as it probably won't be available again. You can then take advantage of the 14 day distance selling window should you change your mind and wish to reject that offer. You would then go back to your original pricing, even if it was the out of contract price, and package (or nearest equivalent) and then have the option of either cancelling or renegotiating.