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pp3460's avatar
pp3460
Joining in
6 months ago

UK customer services

Hi I've just had notification that my bill is increasing hugely end of December so I called - as I always do - chose the option of wanting to leave as I can't afford what they're suggesting.  I got through to the overseas call centre, and asked how I speak to someone in the UK customer services and was just told I am racist 😞  I have had so many issues in the past speaking to someone who doesn't understand my accent, doesn't know the names of places I'm mentioning, i.e. where I live and it's the most infuriating conversation ever.  But to be called racist because I want to speak to someone who understands me - and - isn't incredibly rude has shocked me.  Anyone got any tips of how to get a UK person pleas e?

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  • Mr_K's avatar
    Mr_K
    Knows their stuff
    6 months ago

    Its pot luck   but getting a UK call seems more likely  first thing in the morning. If not try again another day  or put your cancellation in. UK retentions will likely  call you then.