Why do current customers have to pay more than the "NEW Customers" for TV broadband and Phone packages? It is so unfair.
Why should I need to leave Virgin and go to Sky, then return to Virgin in the future to get a fair price its mad
New customer pricing is an 'introductory offer' to hook you in and encourage you to join VM. While you are thinking of joining VM, you have the advantage as a customer-in-weighting.
Once you are hooked, and become a customer, VM has the advantage in the customer/supplier relationship.
The only leverage you have, when renewing, is the threat of leaving VM for another supplier. How well you can use that lever depends on how good your negotiating skills are.
'customer-in-waiting' 😁
