patb63
2 years agoJoining in
Letter re late direct debit
I received a letter this morning advising me that the recent payment to my account took longer than normal to reach them because the reference number quoted was incorrect. I pay by direct debit (and have for years), so they must have got something wrong, not me. It took 3 hours using online chat to get confirmation that it wasn't a scam and that my account was OK, but no explanation as to the cause. It does suggest in the letter that the simplest way to ensure the bill is paid on time is to use direct debit!!!