Forum Discussion

SimonHind's avatar
SimonHind
On our wavelength
2 days ago

Deals for Long term customers

I’ve been on a great deal for many years and only paid £87 a month and been a long standing customer for 19 years now

I renewed my package deal from £87 in October 2025, the exact same package now cost me an extra £35 a month £122

I was expecting a few quad more but an extra that’s a 40.2 percent increase where as over the several years I’ve been on the same package it barely reached an extra £2 on my bill each month very each in increase

advice please

I am on this deal for 18 months

contract

5 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    2 days ago

    You have 14days statutory cancellation period after agreeing any new contract, but you're well outside that now.

  • arrgee1991's avatar
    arrgee1991
    Problem sorter
    2 days ago

    £87/month is not a great deal.   What exactly did you get for that?

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 days ago

    Yes, loyalty with VM is spelt £oyalty!

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 days ago

    They charged you the price they thought you would pay, and they were right.  You have shown you are a nice obedient customer, so you can expect another big increase next time. 

    I'm sorry, but it's too late to complain now. 

  • goslow's avatar
    goslow
    Alessandro Volta
    2 days ago
    SimonHind wrote:

    advice please

    Don't agree to renew with VM if you are unhappy with the price you will have to pay?