Forum Discussion

steffanjay's avatar
steffanjay
Just joined
2 years ago

basically getting robbed by virgin

extremally unhappy with virgin media seem that you are not interested in keeping customers at all i pay £60 a month for the 500mb broadband (which its taken a year to get a fault resolved) no other services and have been seeing deals for new customer the same speed BB the maxit tv package weekend and evening calls and an o2 sim card for £49.99 a month thats £10 less than i pay for 1 service have called lots of time to see what can be done and even if my BB speed is lowered to the 250mb a month package with the maxit tv the price goes up to £71 a month, its only £210 to cancel the contact so that will be done today with a rival company doing a buy out and i will still be able to keep my price low when i renew with them virgin gone to the dogs good job Ofcom investigating them due to poor customer services and being the most complained about company

  • goslow's avatar
    goslow
    Alessandro Volta
    2 years ago

    If you are unhappy with the price and service from VM then you have done the right thing and cancelled for a better deal elsewhere.

  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    2 years ago

    BTW who is the rival company buying you out of your £210 early disconnection fee? 

  • Roger123's avatar
    Roger123
    Dialled in
    2 years ago

    steffanjay  - Roger123 here again. I appreciate what you have said. I only joined Virgin Media on the 2nd October, 2023 and can only truly say that THIS IS THE BIGGEST MISTAKE IN MY LIFE!

  • vmrunreliable's avatar
    vmrunreliable
    Superfast
    10 months ago

    So what's the problem then, if you're getting a better deal elsewhere and incurring no financial penalty,  surely that's a win. You could even say that virgin media have done you a favour because if they were a decent company,  potentially you wouldn't have looked elsewhere.