Are many people using community ?
Community very quiet these days ?
Forum Discussion
14 Replies
A lot of people posting seem to think that the board is a direct way to get faults fixed and non fault work scheduled like a move of their cables instead of calling customer services.
I still see a large number of email âproblemsâ that I do not comment on as I have never ever used the VM mail system in all the years Iâve been a customer.
The number of post does not, to me, seem to be decreasing. I only ever click on the VM logo at the top of the screen to read all new posts. I very rarely go directly to a specific section.
"A lot of people posting seem to think that the board is a direct way to get faults fixed and non fault work scheduled like a move of their cables instead of calling customer services."
Or, no, maybe a lot of people simply understand that VMâs customer services provision is completely broken, how often do we see posts claiming that they simply canât understand the agent or that they simply do not understand the issue because it doesnât exist on the decision tree on the screen in front of them? So maybe they post on here in a desperate attempt to get their issues resolved. Maybe see all the âNetflix activation postsâ, where, apparently talking to customer services is a useful as a tissue-paper condom; but, mysteriously, posting on here and getting a forum team member involved, sometimes solves the problem
Even you have to concede that the VM âagentsâ have little or no understanding of what they are supporting, do they? They simply follow what the screen in front of them tells them, no?
Maybe posts are going missing because of bad language like how bad the hub is or the hub 5x without modem mode support.
Never see any recent posts about anything, has the community lost interest in VM ??
It has only become quieter IMO since you asked the same question a year ago.
Are many people using community ? | Virgin Media Community - 5570783
The fact that the current forum software is total garbage has not helped either (or has partly caused the decline)
Edit: 2025 topic now merged into 2024 topic
Not as prolific as I used to be; due to changes beyond my control.
Plenty of topics on the 'Email' forum at the moment
https://community.virginmedia.com/t5/Email/bd-p/email
as VM initiates a mailbox deletion project
Is anybody on this community ? It is very quiet and any replies are annual ?
Just seen a response! Guess not alone on the planet?
Only in the Community Natter section. đ
