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Malachor's avatar
Malachor
On our wavelength
2 years ago

Xgs-pon down South Wales (Fault ticket - F011072779)

So I had fttp installed a few days ago. Top package (1132mbps) and all working fine for a few days.

Since 11pm last night (roughly 12 hours) it's been off completely. Restarted the hub 5x multiple times both soft/hard resets. Nothing but a flashing blue light.

VM app says everything is ok in my area. The link sent to my phone having phoned VM direct says everything is ok in my area.

Phoned VM again and finally got through to a human and they said "there's an issue in the area we're aware of"

Ok so there IS an issue then? Why doesn't your app and Website correctly reflect this status and how long is this going to take to be fixed? I purchased xgs-pon fiber because it's supposed to be more reliable than FTTC.

Regards

  • M.

 

 

[MOD EDIT: Ticket raised under F011072779. Threads merged]