Wifi pods
I have a VM Hub4. I recently changed my package and am now getting 250Mb download(verified).
However I have for a long time been getting a very poor signal in rooms other than the one in which the hub is located. For example signal strength right by the hub is -40dBm, whereas a couple of rooms away it is only -87dBm. At this level connectivity is extremely sporadic and is virtually unusable. I should add that this is a timber and brick Victorian flat which should not impede WIFI signals very much.
When I was negotiating the new package(since I was threatening to cancel I seemed to be talking to an English speaker in the UK) I mentioned this, and he told me that the solution was probably to obtain and install one or more Pods.
So when the new package was up and running I tried to call and order one.
Both calls were the usual VM quality - a bad line, lots of background noise and rapid fire heavily accented mispronounced "English". Scam call centres in the same area have better communication skills.
The first call was on 14th Feb. It took a considerable time to convince him that the problem was not a slow download speed at the hub, but he eventually agreed to arrange for one to be sent out, saying that could take up to 14 days.
Unsurprisingly by 13th March nothing had turned up, so I called again.
This time the individual I spoke to insisted that I install and run "Samknows". Telling her the results she told me that the reason a pod had not been sent out was that the speed was over 30Mbs. This was news to me. She eventually told me that she would refer it up and someone would come back to me.
Of course I have heard nothing since.
If someone from VM reads this can s/he please tell me what is going on?