WiFi pod order issue
I'm on a volt package. I ordered a WiFi pod and when ordering I specifically asked for the Black Pod with the accompanying power cable so that I could place it suitably. The customer service rep on the phone said they would note this although they didn't seem sure about what I meant.
Unsurprisingly a white pod arrived, which wasn't suitable as I have no exposed sockets without obstructions available where the pod is required to be.
I have tried using the pod anyway as it's the customer service agents on WhatsApp either think I'm trying to say the pod is faulty or they say as I have a hub 5x that they cannot help!
The pod is under a cupboard and therefore not doing what it's designed to do and provides poor connection.
Putting the pod onto an extension lead isn't recommended or an option, would look awful and would mean the pod can move around easily as the extension lead would not be fixed in place.
I have tried contacting customer service via WhatsApp again and still now resolution, again trying to send an engineer.
Could a virgin media staff member please help me out in getting a black WiFi pod? I will be able to then place the pod on top of cupboard and run cable to plug socket. Putting the pod onto an extension lead isn't recommended, would look awful and would mean the pod can move around easily as the extension lead would not be fixed in place.