Forum Discussion

misbahg's avatar
misbahg
Joining in
7 days ago

WIFI POD NEEDED

Misbah here,

I just got my 1gb Virgin Media Broadband (£35 per month) installed today after a 1 month wait. I use my Playstation 5 everyday and noticed that my playstation is only delivering 60-70mbps when I do a speed test. I am so annoyed that the broadband is not delivering at least a minimum of 500mps (half of what was 'promised' on the package advertisement). I downloaded the Virgin Connect app and says that the connection is 'great' for my playstation but how can this be when not even a tenth of the 1,000mbps is not being delivered. I want to speak to a member of Virgin as soon as possible to discuss when I can a couple pods delivered to my house since I am definitely eligible for a couple free ones.

Someone please get back to me as soon as possible please.

8 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    7 days ago

    The 1000 Mbps speed is for the broadband to your Hub. You will need an ethernet connection to use most of that.

    VM only promise 30Mbps over WiFi.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    7 days ago

    Pods may cause more problems but thats one rout... 

  • fronty's avatar
    fronty
    On our wavelength
    6 days ago

    If you want the highest speed, buy an RJ45 cable and hardwire your PS5 directly into the hub.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 days ago

    Hello misbahg,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your connection at the moment.

    Are you experiencing issues with any other devices connected to your router? Have you also tried to connect your PS5 to your router via an Ethernet cable, as jpeg1 and Fronty have advised?

    Kind Regards,

    Steven_L

    • misbahg's avatar
      misbahg
      Joining in
      3 days ago

      Hi Steven,

      I just got my Wi-Fi pod today. However, I can’t connect my PS5 to my router via Ethernet cable because my router is placed downstairs in my house and my PlayStation is in my room upstairs. Even with the pod connected to my PlayStation via Ethernet cable, I am not seeing any difference in my internet speed and am still experiencing in the 65-75mbps when I do a speed test. I at least want minimum 100mbps per second when I do a speed test on my ps5. 

      please get back to me as soon as possible :(

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        3 days ago

        The Pod doesn't work like that. In the same room as the PlayStation it will only receive the same speed as the PlayStation. 

        The Pod is a service extender. You put it in an area that is well served, half way from the Hub to the PlayStation. 

        And VM only guarantee 30 Mbps. If you want better you will have to install better, at your own cost.