Needs help ordering wifi pods
Good morning - unfortunately same problem as the others, I have a 20 Mbps result from the Connect app - no option to order pods given - but going further from the router drops me to 4G and Connect says it can't run the test as I'm not at home š”. Intensely frustrating - called the Helpline and they had "system problems" but 'don't worry we can see that you qualify for a pod, but I will pass your details to a colleague who will order you one' - of course nothing has come. It does seem a deliberate decision to make ordering the pods awkward - how many people are not getting the option via the Connect app? - so please can you get in touch so that I can get hold of one to solve my problem. Thanks, James
Try this I have just posted....
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Call it in on the āfaultsā line - on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.
If you get cut off after an automated reboot cycle, just call back in a couple of minutes as the system should know that you have just been on and it hasnāt helped and put you in the queue.
āØTry now, but calling at 08.00 midweek (09.00 Sun) is the best time to get through quickly at busy/closed times you may get redirected to offshore - hence calling early is best.
You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a āChatā option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0780 3089 684 ) - you can use the same number for their other social media platforms too (TwitX/Fbook. etc) - so try them all.
FINALLYā¦ A VM person will pick this up on here and respond, but it can take a few days for them to get here.
