Hi, can someone from Virgin Media please help? We recently got the Gig1 fibre. We moved from BT where we had 2 additional WiFi discs and this covered our entire home very well. The Virgin Media Hub 5 signal is weak in bedrooms upstairs. So I really need VM to send me some WiFi pods. I did a test with the Connect app and I’m barely getting 10 Mbps, and the connection would intermittently disconnect. I would ideally like 2 pods like we had with BT as the house is big. Thank you 🙏

webchat customerserivce as thats how i ordered mine as the app wouldnt let me would take 3-5 days with yodel

Need WiFi pods | Virgin Media Community

cookiemike87
Tuning in
31 days ago
webchat customerserivce as thats how i ordered mine as the app wouldnt let me would take 3-5 days with yodel
Carley_S
Forum Team
28 days ago
Hi teacher555

Welcome to the Community Forums

Sorry to hear of your WiFi coverage concerns.

Have you attempted to order the pods through the Connect App after running the test that shows below the speed guarantee? If so, can you advise where in the process it fails for you on your side?

You can also run checks over Sam Knows here that can also show speed test results at the router and the devices whether over WiFi or a wired connection.
- teacher555
  Joining in
  28 days ago
  Hi Carley, I did not see anywhere in the Connect app from where I could order a pod. I tried looking everywhere. All I can see is a ‘Learn more’ button at the bottom of the result page, and then it just says ‘call us or login to your VM account to order a pod’.
  - Matthew_ML
    Forum Team
    26 days ago
    Sorry to hear this teacher555.
    
    However I can see you've spoken to the team since this post, did they manage to help at all?