Forum Discussion

theforgacs's avatar
theforgacs
Joining in
2 years ago

Wifi keeps dropping, have to restart several times a day

Wifi loses internet connection several times a day. The network log says it may be the T3 and T4 timeout. Please advise how this can be fixed. Restarting fixes the issues temporarily.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
259000000
Locked
Ranged Upstream Channel (Hz)
49600012
Locked
Provisioning State
Online
 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12590000008.638256 qam16
213900000010.338256 qam1
314700000010.538256 qam2
415500000010.538256 qam3
51630000001038256 qam4
617100000010.438256 qam5
717900000010.340256 qam6
818700000010.338256 qam7
91950000001038256 qam8
102030000009.538256 qam9
112110000009.438256 qam10
122190000009.440256 qam11
132270000008.838256 qam12
142350000008.338256 qam13
152430000008.138256 qam14
162510000008.538256 qam15
17267000000938256 qam17
182750000009.438256 qam18
192830000009.640256 qam19
202910000009.940256 qam20
2129900000010.638256 qam21
2230700000010.540256 qam22
2331500000010.140256 qam23
2432300000010.340256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.350
2Locked38.900
3Locked38.950
4Locked38.960
5Locked38.610
6Locked38.940
7Locked40.350
8Locked38.960
9Locked38.940
10Locked38.960
11Locked38.960
12Locked40.300
13Locked38.640
14Locked38.610
15Locked38.900
16Locked38.970
17Locked38.640
18Locked40.300
19Locked40.300
20Locked40.340
21Locked40.350
22Locked40.3130
23Locked40.900
24Locked40.940

 

 

 

 

 

9 Replies

  • theforgacs's avatar
    theforgacs
    Joining in
    2 years ago

    Upstream bonded channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

    14960001237.5512064 qam1
    22360000937.5512064 qam5
    33010001437.5512064 qam4
    43660002637.5512064 qam3
    54310002137.5512064 qam2



    Upstream bonded channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

    1ATDMA0000
    2ATDMA0000
    3ATDMA0000
    4ATDMA0000
    5ATDMA0000

    General Configuration

    Network access
    Allowed
    Maximum Number of CPEs
    1
    Baseline Privacy
    Enabled
    DOCSIS Mode
    Docsis30
    Config file
    ca69834ncxv9873254k;fg87d



    Primary Downstream Service Flow

    SFID28931
    Max Traffic Rate143750047
    Max Traffic Burst42600
    Min Traffic Rate0



    Primary Upstream Service Flow

    SFID28930
    Max Traffic Rate22000047
    Max Traffic Burst42600
    Min Traffic Rate0
    Max Concatenated Burst42600
    Scheduling TypeBestEffort

     

  • theforgacs's avatar
    theforgacs
    Joining in
    2 years ago

    Network Log

    Time Priority Description

    22/04/2024 15:36:15noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 15:07:31criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 15:07:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 15:07:1criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 15:06:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 15:06:41criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 15:06:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 15:05:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 15:05:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 15:05:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 15:05:1criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 13:06:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 11:54:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 10:30:38criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 10:28:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 10:28:8criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 10:23:53criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 06:58:24criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 06:56:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    22/04/2024 06:56:33criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      2 years ago

      Hi there theforgacs 

      Thank you so much for your post and welcome to the community forums, it's great to have you here. 

      I am so sorry that you have faced this issue with your service and thank you so much again for posting. I have taken a look and I cannot see any issues with the Hub specs that may be causing this, I can see that there appears to a be a bit of instability today though before that things do look to have been quite clear. 

      Are the disconnections happening across both wired and WiFi connections? 

      Are you able to post a BQM at all for us? This will monitor the state of your connection and record any network dropouts etc.
      Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum.
       

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Channel Optimization and Channel Auto are a cause of random Wi-Fi disconnections with the Hub 3.

    Try these WI-Fi settings as a more stable option :

     

    • theforgacs's avatar
      theforgacs
      Joining in
      2 years ago

      Hi, Thanks for the suggestion. I have changed the setting but unfortunately, there are already issues again this morning.

      BQM 

      • theforgacs's avatar
        theforgacs
        Joining in
        2 years ago

        Time Priority Description

        26/04/2024 09:43:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 09:32:40noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 09:25:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 09:10:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 09:10:3criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 09:08:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 08:57:33criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 08:55:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 08:55:23criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 08:55:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 08:55:3criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 08:46:14criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 08:45:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 08:41:14criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 08:39:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 08:39:4criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 08:38:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 08:38:44criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 08:22:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
        26/04/2024 05:23:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;