Forum Discussion

Geoff77's avatar
Geoff77
Just joined
6 months ago

WiFi drops out every 2 weeks - modem mode

Every two weeks - usually a Tuesday morning at about 3am - I lose connection to my Virgin WiFi. As I run my home WiFi on Modem Mode, it means I need to spend approx 30 mins resetting the Hub5 and then re-establishing connection across my other WiFi points using my laptop, ethernet cable etc. Why is this? And can it be fixed? These regular and persistent outages are especially annoying as I run my security cameras on the WiFi signal and I can't reset the connection remotely when on holiday etc. Thanks. (Virgin make it impossible to ask them this question so over to you!)

  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    During any outage Resetting i.e. pressing Reset on the VM Hub really is making work.

    If it is Wi-Fi that is going down, perhaps focus on your Router / Wi-Fi access points.

    When we have an outage of the VM Network, the VM Hub reconnects when that passes without intervention,
    we don't need to take any further action to restore the service of our LAN / network of devices.

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    6 months ago

    The most likely cause of dropouts in the early morning would be VM network management. But if your own internal network is working correctly you should not really notice it has happened. 

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    5 months ago

    Hi Geoff77 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've been having and that you feel this way 😔

    Although we take into account the early time in the morning you've mentioned, have you been able to check your service status when you lose connection to your WiFi? If so, has there been an area outage showing at any point?

    Please pop back to us at your earliest convenience. 

    Thank you for your support Client62 and jpeg1 👍

    Regards,
    Daniel