Forum Discussion

WeeJDoh's avatar
WeeJDoh
Tuning in
12 months ago

WiFi connection dropping

Hoping someone can help. I have the Gig1 broadband, and speeds are really good in most of the house. However in my bedroom and the upstairs office, I keep having the connection drop, which isn't ideal when I'm trying to work. I've used the app to test speeds - sometimes it's fine, other times it can't pick up a signal and just tells me to try again later.

This has been going on for the best part of a year, I can't get through to support - it just takes me in circles back to FAQs, and because when the app does pick up the good signal, it's obviously saying I don't need a pod to help with it. I am now at a complete loss and don't know where to turn. Any advice would be gratefully received.

 

bad connection
Help
poor service
  • Client62's avatar
    Client62
    Alessandro Volta
    12 months ago

    Add Wireless Access Points or Wi-Fi Repeaters to extend the Wi-Fi signal to the bedroom & upstairs office.

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    12 months ago

    Hi WeeJDoh, thank you for your post.

    We're sorry to hear about the problem you're experiencing and that you feel this way 😔

    In order to discuss this further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner. 

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Thank you for your support Client62 👍

    Regards,
    Daniel