WiFi connected no internet
Any advice please? Despite my Phone being connected several devices (Xbox, fire stick) keep saying WiFi connected no internet resulting in very grumpy teenagers. I've rebooted the hub but the problem persists.
Forum Discussion
20 Replies
Hi,
Yes I have, often it thinks I'm not even at home so can't run the checks. I'm at home now and I've attached two screen shots, first one shows what I see if I turn my data off and the other with it on. Although I am not stood right next to the hub right now I should be able to get decent internet access in this room.
- Ashleigh_C
Forum Team
Thank you jelly2022
Have you made any changes to the Hub settings such as splitting the 5ghz and 2.4ghz frequencies? The app does need these to remain connected as one to work.
The hub has been split into these two frequencies for over a year and I need them to be split as I have some items which require a different frequency. It's worked perfectly well for a year until recently.
I'll take a look thanks. In the last few days the performance seems to have been better so fingers crossed!
