Forum Discussion

WillChristopher's avatar
WillChristopher
Just joined
2 years ago

WiFi Connected 'No internet' only on laptops but works on phones

To keep it shrot as possilbe, jsut mvoed ont Virgin media for the past month, nothing but issues.

My works laptop, personal laptop and Desktop will consistanty be connected to the WiFi but have no ineternet. I've had comapny IT involed, flushed the DNS, release/renewed the IP as a temporary fix but the issue still returns. I've even tried using a public DNS to try solve the issue and it is still happening.

Countless attemps fo restarting the router and even back to the factory settings yet it still is an issue.

Its severly impacting my work now and i've not been able to get in touch with Virgin Media customer services to get an engineer out which is what all the forums online say is required.

Any advice around this? or anyone know how to get in touch with Virgin Media as ive been on hold for almsot an hour each time i've tried to ring.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Connected to the Wi-Fi but no internet access are the exact symptoms of a device that has been blocked from accessing the internet via the VM Connect app or via the Hub menus.

    Failing this check the network settings of the laptop when is connected to the Hub's Wi-Fi.

    Via DHCP the laptop's should have been given an IP in the 192.168.0.xxx range a Gateway of 192.168.0.1 & DNS of 194.168.4.100 & 194.168.8.100.  If it is not this what is it ?

  • Mark2450's avatar
    Mark2450
    Just joined
    5 months ago

    Hi I've got exactly the same issue - did you manage to get a fix in the end that resolved the issue ??

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      5 months ago

      Hi there Mark2450

      Thank you so much for your post and welcome to the community forums, it's great to have you here. 

      I am so sorry that you have faced this issue with your service and thank you again for posting, can I ask if you are facing the no internet notice on one or multiple devices? The more information you can provide in regards to the issue you are facing the better we can advise.