Forum Discussion

sallyhill031's avatar
sallyhill031
Just joined
5 months ago

WiFi connected but not internet

Hi, is someone able to help.

had virgin for a few months now, initially worked great and gone down hill from here.

Doesn’t reach every room in the house(only 3 bed house)

Certain rooms have no internet connection, devices are saying they are connected to the WiFi but not the internet

 

Can anyone please advise?

  • legacy1's avatar
    legacy1
    Alessandro Volta

    you can see if a ping to 1.1.1.1 works

    Ask for a new hub or get your own wifi router with 1Gb ports and put hub in modem mode

  • Client62's avatar
    Client62
    Alessandro Volta

    Typically one ISP provided Hub / Router is not going to provide good Wi-Fi to the whole home.

    • legacy1's avatar
      legacy1
      Alessandro Volta

      Having wifi working on a hub is miracle🙃

  • Hi sallyhill031 👋

    Welcome to our Community Forums and thanks for your post.

    We're sorry you are having some issues with your WiFi. How are things over a wired connection?

    I'd recommend our 👉 Connect app. When installed, you can do a wireless scan in the property. This scan will optimise the connection where possible to do so. It'll also check for any coverage blackspots in the property and if a Pod is needed, you'll be prompted to order one.  

    Let me know how you get on.