WiFi Connected but No Internet
Hi all,
I use a Hub 3 I think, on a 5Gz network. For 2 days now I have had no internet access, it comes up as ‘No Internet Connection’ even though it is at full signal and connects to all my devices. I have tried rebooting the hub several times, turning it off and on again, and simply waiting, no luck in getting it working.
when I try to test my connection through the Virgin media ‘Test hub’ service, it comes up with a message saying ‘sorry, we cannot run a test on your services right now’. There are no known broadband issues nearby, only TV issues, which I don’t use.
when I call Virgin, the bot is completely useless and is of no help. And when I go to live chat on the site, it tells me the same thing over and over, just ‘reset or reboot’ it. I have never had an issue this bad with Virgin before but honestly, right before the end of the tax year where I have a lot to do, it is incredibly inconvenient and it makes me want to switch providers.
please can I have some help on how to get it running again.